Managed Services & Support

Provision of comprehensive IT support affords our customers certainty that, in case of problems, they will have someone to turn to and that help will arrive. Our knowledge and experience, in the vast majority of cases, enable us to address problems and solve them or eventually find a suitable replacement solution that will mean the recovery of functions for technologies or related services. The aim is to provide the customer support when handling incidents or service/change requirements. We accept requests nonstop (24×7) and we react to each request in compliance with contracts by launching resolution efforts. According to statistics, we begin to sort out requests within one hour in 87% of all cases.

Infrastructure and Application Support

 

Our comprehensive IT support services specialize on the Microsoft platform for private and public cloud environments provided 24×7.

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Benefits for Customers

  • Dedicated, expert team focused only on providing L2 and L3 support
  • Support up to the 24×7 level
  • Consultation and implementation of projects as part of support contracts

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Cloud Service Life-cycle Management

Creation of new, or validation of existing, IT operations models in compliance with a number of fundamental changes that cloud implementation brings. This involves first and foremost increased demands on end-users as a consequence of expedited innovation, increased demands on IT as a result of managing said changes and a move of competencies to the IT department. Changes in IT are now no longer traditionally managed and implemented by IT departments, but instead by cloud providers, via a so-called “servicing model”. The Cloud Life-cycle Management Service also affords regular monitoring via cloud road maps, assessment of eventual changes and their impact on the organization. Creation of a change adoption plan and its implementation enables the IT department to prepare itself in time for cloud-related changes and to manage their implementation in the organization and to communicate them properly.

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Benefits for Customers

  • Regular reports / proactive information on changes and potential impacts on the organization
  • Dedicated technical support with knowledge of the organization’s environment
  • Planning of changes and their implementation with sufficient lead time
  • Realization or consultation when introducing changes in the organization

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Micro Services

Fast, efficient solutions for everyday situations leading to improved IT, i.e. operational control and verification of current states and subsequent acquisition of documentation for corrective measures.

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Benefits for Customers

  • Reduced likelihood of IT risks
  • Increased performance, correct functioning
  • Greater process efficiency

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